Privacy Policy

Introduction

Eagle Intelligence Technologies LLC ("Cleverra," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketing automation and CRM platform.

By using Cleverra, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

• Account information (name, email address, company name)
• Billing information (processed securely through third-party payment processors)
• Customer data you upload to our platform
• Communications with our support team

Information Collected Automatically

• Usage data and analytics
• IP addresses and device information
• Cookies and similar tracking technologies
• Log data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• SOC 2 Type II certification

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your data within 90 days, unless we are required to retain it for legal or regulatory reasons.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Object: Object to processing of your personal data
• Restrict: Request restriction of processing

To exercise these rights, please contact us at [email protected].

GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). We act as both a data controller and data processor, depending on the services you use.

Cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide service on our behalf, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.